Book With Confidence Guarantee

To protect your vacation investment, KBM Resorts is proud to offer our Book With Confidence guarantee. Should any of the following occur within 10 days of scheduled arrival date, you may postpone and reschedule your reservation for a future travel date at any KBM Resort:

A Covid-19 related stay-at-home quarantine restriction exist in the city of your vacation destination
You or a member of your traveling party staying with you tests positive for Covid-19
You or a member of your traveling party staying with you does not receive a negative Covid-19 test result within 72-hours prior to departure if required for air travel

There are no rebooking fees and 100% of all proceeds received are credited toward your future reservation.

When you arrive have peace of mind knowing your villa was electrostatically sanitized and professionally serviced to the SaniClean standard with safe keyless entry.

Q&A

Q: What if I or a member of my party test positive for Covid-19 prior to departure?
A: You may postpone and reschedule your reservation for a future travel date at any KBM Resort. There is no rescheduling fee and 100% of all proceeds received are credited toward your future reservation.

Q: What if there is a Covid-19 related stay-at-home order at my vacation destination?
A: You may postpone and reschedule your reservation for a future travel date at any KBM Resort. There is no rescheduling fee and 100% of all proceeds received are credited toward your future reservation.

Q: What if me or a member of my traveling party staying with me does not receive a negative Covid-19 test result within 72-hours prior to departure if required for air travel?
A: You may postpone and reschedule your reservation for a future travel date at any KBM Resort. There is no rescheduling fee and 100% of all proceeds received are credited toward your future reservation.

Q: Can I receive a full refund instead of a credit if me or a member of my traveling party contract Covid-19 before departure?
A: Yes, if you purchase the Travel Insurance option at checkout and both you and your travelers will be covered for illness-related trip interruption and receive a refund from the Travel Insurance company instead of a credit.

Q: What is your regular cancellation and refund policy?
A: Cancellation requests received greater than 90 days from scheduled arrival date receive a full refund less $89 cancelation fee. Cancellation requests received 45 to 90 days prior to arrival receive a full refund less the deposit amount. Cancellation requests received less than 45 days from scheduled arrival date are ineligible for refund.

For more information contact Reservations at reservations@kbmresorts.com or (800) 768-6994.